Refund policy

At Shop Magil, we want you to feel confident when shopping for your everyday apparel. If an item does not meet your expectations, our return policy provides a clear process for requesting a return.

1. Return Window

Eligible purchases may be returned within 30 days of delivery.

To qualify, items should be unworn, unwashed, undamaged, and in their original condition, with original tags and packaging where applicable. Items showing signs of wear, washing, alteration, or damage caused after delivery may not qualify for a return, except where applicable law provides otherwise.

2. How to Request a Return

To begin a return, contact us at hello@shopmagil.us and provide:

Your order number.
The item or items you wish to return.
The reason for the return.
Photographs, if the item is damaged, defective, or incorrect.

Please wait for return instructions before shipping any item back. Returns sent without prior coordination may take longer to process.

3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping cost unless otherwise stated or required by law.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the circumstances and provide an appropriate resolution, including return shipping arrangements where applicable.

Original shipping charges are generally non-refundable for voluntary returns, except where required by law or where the return results from our error.

4. Refund Eligibility

After we receive and inspect an eligible return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method where possible. Refunds generally cover the eligible returned merchandise, subject to the terms of this policy and applicable law.

If a refund is approved, please allow time for your payment provider or financial institution to process the credit. The time required for the funds to appear in your account may vary.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact hello@shopmagil.us as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs when available. We will review your request and determine an appropriate solution, which may include a replacement, return, or refund.

Your statutory rights are not affected by this policy.

6. Exchanges

If you need a different size, color, or style, contact us to discuss available options. Exchanges are subject to product availability.

If a direct exchange is unavailable, we may ask you to return the eligible item under this policy and place a new order.

7. Items That Do Not Meet Return Conditions

Items that have been worn, washed, altered, or damaged through customer use may be ineligible for return, except where applicable law requires otherwise.

Nothing in this policy excludes remedies that consumers are legally entitled to receive for defective, misdescribed, or incorrectly supplied products.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at hello@shopmagil.us. Cancellation requests are subject to the order's fulfillment status.

If the order has already shipped, please refer to the return process above.